Modern telephone business etiquette is the ability to conduct negotiations on the phone. In principle, there is nothing complicated about it. You just need to remember a few rules and learn to follow them.
Conducting a conversation on an outgoing call
If you accidentally dialed the wrong number, asking questions like "what number am I calling?" or "who's on the phone?" is at the very least stupid. Just double-check whether you're dialing the right number and try calling again.
Be sure to introduce yourself. When luxembourg email list the subscriber answers, you can say the introductory words according to the prepared form (greeting, company name, your position and first or last name). And only after that start talking about business.
Prepare for the conversation in advance, make a plan in the form of a text or diagram. The purpose and objectives of the call should be in front of you, so that you can mark completed points and mark possible problems.
Business Telephone Etiquette
Try not to let the conversation go too long. About three minutes is normal. If it goes longer, either you haven't prepared a plan for the conversation in advance, or the issue is serious and it's better to meet in person to discuss it.
Often you have to call unexpectedly, without warning. In such cases, business telephone etiquette requires you to ask if it is convenient for the person to talk, and immediately say how long the conversation might take. If the subscriber replies that the moment is not suitable, then ask again what time would be best to call back (or even meet).
At the end, be sure to express gratitude for the conversation or for any information provided. This will set the interlocutor in a friendly mood, and in the future he will be more willing to agree to cooperate with you.
Conducting a conversation when there is an incoming call
According to the rules of business telephone etiquette, the receiver should be picked up no later than after the third ring.
Again, keep the conversation plan in front of you, notes on possible changes, and all materials that may be needed during the conversation. This way, you will demonstrate your competence (to clients, to your manager) plus you will conduct the dialogue more calmly and confidently.
Don't try to answer several calls at once - only one at a time. Show each person that they are important to you. If you have a parallel connection, you won't be able to have a normal conversation with everyone, you'll only waste your time and show yourself in a bad light.
When a person calls to complain (scolds the company, the product, the managers), try to understand the problem and partially take responsibility. Perhaps, if you manage to restore trust, the client will not be lost.