In software development, monitoring and managing bugs and issues can quickly become confusing. Tools, known as bug and issue trackers , help you to fix errors quickly and efficiently. Read this article to find out which programs can help you with error management and what the differences are.
What is the difference between a bug and an issue?
The two terms bug and issue are often used synonymously. At uk rcs data SeaTable we differentiate between the two. We consider a bug to be an error in a program that has been reported by an employee. As part of the development of software, bugs should be found, prioritized and fixed. A bug tracker is therefore an internal tool that supports software development.
An issue is an error reported by customers. This can be a software error, but it can also be a missing email or an incorrect debit. The issue tracker brings customers and the internal support team together. Customer satisfaction is the top priority.
Both bug and issue trackers manage and monitor errors. They help to document the process clearly. Multiple people can easily work together on individual projects across departments and locations.