The customer states that he has not received the goods

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Wardrobing, i.e. returning an item that has already been used
The stores that suffer the most from this are those that sell fashionable evening wear, costume jewelry, and other clothing accessories. A customer orders an evening dress, wears it once for a special occasion, and then returns it, explaining that it was the wrong size. In the States, for example, more than half of the sellers (about ¾) become victims of warrobers.

Fraudsters who deceive online stores in this way already know how to make a worn item look untouched, so it is very difficult to expose them.

Wardrobing

How to fight:

Contact the customer by phone and clarify everything about the order (size, color, etc.) . The fraudster may give up on his idea, seeing how attentive you are. It would be a good idea to call immediately after delivery and ask if the product is suitable.

Those who make payments via bank cards cpa email list will benefit from the service of freezing funds on the buyer's account (if your payment service provides such a service, clarify this point) . The point here is that as soon as a person makes a purchase, as much money as the cost of the goods is frozen on his card. The write-off occurs only after the purchase is confirmed (you call and clarify, or the client confirms himself). In this case, you do not have to deal with a long and unpleasant procedure for returning funds.

Don't make the return process complicated . According to statistics, 92% of buyers will come back to you again if they once managed to easily return an unsuitable product. However, the procedure should not be too simple for scammers who deceive online stores. Clearly explain to buyers all the rules and conditions of return, instruct them as thoroughly as possible.

It is important who bears the shipping costs. It is clear that by providing the opportunity for free returns, you will attract more customers. But! People who are planning a scam will definitely not want to pay money for return shipping and will go looking for another victim.

The customer, hiding behind the imperfect work of the post office, having waited some time after the order was sent to him, contacts the seller with a complaint that the goods did not arrive. And the store is obliged to return the money if it does not have any confirmation of delivery.

How to protect yourself:

Postal services - both Russian and many others - assign each parcel an individual number by which the delivery process can be tracked. The goods can only be received upon presentation of documents. As a result, the sender receives confirmation that the customer has picked up the goods, and fraudulent non-delivery becomes impossible.