Furthermore, the complaint is not always

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After he explains his dissatisfaction, the attendant can ask specific questions to better understand the problem and, if necessary, seek additional information to determine the facts. Complete control over the situation is important to seek the right solutions. Otherwise, the company may take the wrong path and further erode the relationship with the customer.

related to a company failure. It could be a problem chinese overseas europe number user list with a supplier or the way the customer used the product, for example. But that doesn't mean you can exempt yourself. If you want to turn dissatisfied customers into brand advocates, you need to help them solve their problems.

In these cases, the customer service representative can refer the customer to the right team and follow up to see if everything has been resolved. Recognize the problems and apologize If the investigation of the facts identifies a company failure, acknowledge the problem and apologize. The service team speaks on behalf of the business and must demonstrate humility to recognize that they have failed.