Disseminating A Culture Of Feedback Within The Company, In Addition To Resulting In A Higher Level Of Customer Satisfaction And Loyalty, Impacts The Growth Of The Organization, Which Receives Good Ideas About Its Product And Service, Adjusting Its Strategy. , Organizations That Grow Provide More Opportunities For Growth And Development For Employees. It's A Virtuous Cycle.how To Offer Feedbacksimilar To The Format Suggested By Craig Chappelow And Cindy Mccauley — From The Center For Creative Leadership — In The Harvard Business Review Article, We Understand That, To Be Constructive, Feedback Needs To Contain The Following Elements.
Contextwe Need To Address The Situation That Actually Gave Rise 99 acres data To The Feedback. It Is The Meeting Last Friday, With Team Ex: “i Noticed That You Kept Raising Your Voice To Your Colleague Y, When Explaining The Incident With Customer Z”. Impact It Is Necessary To Explain In What Aspect That Behavior Impacts On You And The Consequences That You Understand From That.
Ex: “this Made Me Very Uncomfortable, As I Don't Feel It Is Healthy For Us To Build This Type Of Relationship Here At The Company. Speaking Like This Also Arouses Negative Reactions From The Other Colleague And Is Counterproductive To Resolving The Situation Of Client Z, Who Was Waiting An Extra Day For Our Response, As We Had To Reschedule To Finish The Conversation At Another Time.
Necessary To Be Specific, About A Specific Moment. Ex: “at
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