Differences between a complaint and a claim

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In business, there is a slight difference between a claim and a complaint. It is enshrined in informal rules.

Direction. A claim usually arises as a result of purchasing a product for personal use, such as when buying in a store. Most often, a claim is not related to business activities, while a complaint is addressed directly to the supplier or manufacturer of the product.

Time frame. A claim is usually sent to the honduras mobile phone numbers database supplier within the warranty period. The claim may be addressed to different persons at different times.

Claims. A claim is often related to a demand for monetary compensation for the goods or their return. In the case of a complaint, the claimant demands that the supplier eliminate the defects and fulfill the contract in accordance with all conditions.

Both the claim and the complaint are drawn up and sent to the counterparty in writing. In this respect, these documents are practically no different from each other. The complaint consists of:

headers (from whom, to whom, date, number, document title);

descriptions of the events that occurred (deficiencies, evidence);

requirements (depending on the terms of the contract and legislation);

list of appendices (documents that can confirm the client’s arguments and requirements).


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What does the claims department do?
What does the claims department do in a company? These employees receive and process complaints from customers in order to resolve the situations that have arisen.

The work of this unit begins after receiving a written complaint. The fact is that oral appeals do not in themselves initiate the investigation process.

Complaints department

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Before contacting the department, you should study the contract, because if the claim concerns the quality of the goods or services, then perhaps this falls under the standards established by the company and specified in the contract.

After receiving a complaint, the complaints department conducts an investigation, determines the