If you are proud that people fall in love with you at first sight, this does not mean that your amazing energy will be felt by clients. Interaction with clients is a multi-level process. Establishing contact with a client takes only a couple of minutes, and to ensure that it goes perfectly, be sure to think through every action.
First impression
It is formed in the first 30 seconds of the conversation. The buyer will evaluate your appearance, friendliness, communication skills, phrases and gestures. In the first minutes of the conversation, the client will not know how professional the seller is in front of him. However, he will quickly notice all the non-verbal signs. You can safely use them to show your interest and unobtrusiveness, the desire to help with the purchase.
What needs to overseas chinese in australia data be done:
Establish eye contact.
Greet the client by name if you know it.
Introduce yourself to the seller.
Treat the customer sincerely, kindly and with a smile.
Algorithm for establishing first contact with a client
Clarification of needs
To instantly interest the buyer, you need to identify all of his needs and pain points. A competent seller will not beat around the bush and waste time, but will immediately determine the essence of the matter. If the needs are identified, it will be very easy to get comfortable and show that you are useful to the client and can solve his problem.
What should be done:
Get straight to the point immediately.
Immediately interest the client with a profitable offer or discount.
Ask clarifying questions.
Identify the initial needs that the client presented.
Understand what result he wants to see.
Start a conversation about shopping.
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Active listening
An experienced salesperson should be aware that his speech should take up to 30% of the total time of the conversation with the buyer. He will ask the client questions, receive an answer, ask again and listen, and, if necessary, respond to the remarks. A competent salesperson will do everything so that the visitor will like a sincere interest in his needs. If the buyer feels that you really want to help him in choosing a product, then he will say everything you want to hear.
Most people like to talk about their problems and share their experiences. The goal of the seller is to get the buyer talking, let him lay out everything, use attentive listening techniques and control the entire conversation.
What to do:
Ask leading and open-ended questions.
Show interest to the client.
Demonstrate your participation and great desire to help.
Ask about everything, even the smallest details.