What separates poor customer analytics from good customer analytics?

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These two tools are must-haves for any modern business looking to succeed in the 21st century. Website visitors and social media traffic allow every commercial enterprise to gather information that can help their business. Whether it's B2B, B2C, C2B (or anything else), it's always useful to do some customer analytics. If you can't get Google Analytics or Facebook Business to work for you, try running a quick customer satisfaction survey on Google Forms or another platform.
If you want to collect data outside of a website or online space, you have to run live polls, invite focus groups, or get people to fill out surveys. This is mundane and not super creative or fun, but it works.

Data is essential for customer analytics. The more data you have, the bangladesh telegram database better your results. All you need to do is pick the right tools, ask the right questions, and look for ways to integrate more data analytics into your business. For example: The Atomic Track app is ready to help you tackle the daily challenges of providing great customer service. Not only is it intuitive to use for chatting with customers, it also allows you to gather lots of data and information that can help you with your short-term and long-term analytical goals.

Moreover, a good customer analysis is very structured and always delivers results. Here is a short visual chart that shows how the steps of a good customer analysis should be done. It's not just guessing and theories, it's about finding solutions that work. A good customer analysis revolves around problem solving and improving metrics.


Here's an example:
Your business is not happy with its 4.4-star rating on TrustPilot. After reading all 1,000 reviews, you find that the main reason for 1- or 2-star ratings is because customer support did not properly resolve their issue. They didn't get a proper answer over the phone, or they were told to contact another person, which took a long time. So you have a clear problem in front of you. By gathering these insights, you can find the most appropriate technical solution. In this example, that would be implementing a live chat feature on your company's website. Install it, test it, and launch it. Wait a month or two and evaluate the median TrustPilot rating after and before implementing live chat. If the rating doesn't improve, move on to another area of ​​improvement.