There is one factor that cannot be ignored if you want to build a solid customer base: communication — especially nowadays. Nowadays, it is more than crucial for companies to provide an easy dialogue with their leads and customers. This means that: wherever the customer finds you, they need to be able to talk to you. On social media, we usually have the comment and private message feature, which makes things much easier. But what about your website? Well, you need to offer the same ease and there is nothing better than using a direct chat button integrated into the website and offering the possibility of transferring the conversation to one of the most used channels in the world: WhatsApp.
Let’s understand better how adding these simple buttons can dramatically improve the customer experience and thus improve your results? Keep reading!
WHY IS IT SO IMPORTANT TO USE CHAT AND WHATSAPP BUTTONS ON MY WEBSITE?
The modern customer has few but strong senegal whatsapp data expectations when looking for a product or service:
– He wants something of quality;
– Something personalized and that he can identify with;
– And you want to enjoy this while receiving fast and efficient service.
But these expectations don't have the same weight, you know? The truth is that most of them are resolved with excellent service. When you invest in the customer experience, the final product ends up losing focus and the customer can even "forgive" if it is of average quality, because the service was very good, the experience was very good, the care given to them was exceptional. People want to feel seen, you know? So, today, most of the time, your results will not depend so much on what you are offering, but rather on how you are offering it.
The issue of chat and WhatsApp buttons on your website is directly related to the customer experience. For example, let's say you have a bakery and a customer visited your website to check out the menu, was interested in a pie and thought, “ I want to order it! But will it serve all my guests? I'll ask .” How much time do you think this customer will spend looking for how to talk to you before going after someone who is willing to talk to them? If, on your website, you had a chat button that said, “Talk to us! We're online” or a WhatsApp button that said, “Click here to talk to us on WhatsApp,” that would be enough. You would capture this customer for yourself — it would be a win-win for you, by making a sale, and a win-win for the customer, by solving their problem quickly. Offering easy communication is a win-win .
WHAT ARE THE REAL ADVANTAGES OF ADDING CHAT AND WHATSAPP BUTTONS TO MY WEBSITE?
Increased conversion — When you show that you are available for support, using these buttons, your leads end up being converted into customers much more easily. This happens precisely because they can contact you instantly and get quick answers and solutions to their needs.
Better User Experience — Customers, and potential customers, who are searching for your product/service want fast, personalized and efficient service, which you can easily provide by adding these simple buttons.
Efficient communication — When communication is efficient, problems are resolved more quickly, so customers are not stressed, and when they have a good experience, they end up becoming loyal.
Business growth — Have you ever stopped to think that WhatsApp is a widely used communication channel around the world? By enabling dialogue through it, you open hundreds of doors for the expansion of your business.