Customers are the boss? How to increase revenue through customer base

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Business partners. In addition to suppliers, shareholders, and employees, the most important thing is customers, because they are your main source of income. In the information-rich age, companies often ignore the information expressed by their customer base, such as comments, feedback, and complaints. So why is it so important to listen to the opinions of your customer base? Let's take a look!

Effectively reduce customer churn rate

Customer churn rate is the probability of losing customers to your business. Generally, customers are lost due to poor customer service and choose competitors to solve their needs. Up to 86% of customers said they are willing to pay more for better after-sales service.



Improve customer loyalty

Having good customer service is one of the key points to prevent macedonia telegram number database customers from leaving. No matter how high the quality of your products or services is, customer churn rate still exists. But we try our best to minimize the customer churn rate to maximize the benefits of the company.

Increase profits with upselling and cross-selling

Upselling refers to selling products to existing customers at a higher price by increasing the value of the product. Cross-selling refers to selling additional products to existing customers. Spending some time listening to the real needs of customers can often bring a lot of gains.



Conclusion: Investing a little time and money in improving the service attitude of the sales team and digging out the real needs of the customer base will bring you a lot of benefits.
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