9 new features of Bitrix24 apps in 2020

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Everyone has a list of favorite apps that solve their biggest daily needs, like ordering food or planning a route. They personalize our experience and make everything more convenient. You can do the same in your company with Bitrix24 apps , optimizing processes and taking advantage of opportunities that may otherwise go unnoticed.

In this article, we invite you to discover the latest news from BR24's exclusive application factory and learn how the new features can help B2B and B2C businesses from the prospecting and negotiation phase, to after-sales with automated service via WhatsApp or chatbot.

Upcoming releases to get even more out of Bitrix24
In one year, BR24 invested in the development of applications to enhance Bitrix24 and help managers and entrepreneurs with digital transformation . In addition to the 7 applications launched, there was a strong investment in infrastructure with new Amazon Web Services servers to improve the delivery of solutions, with stability and scalability !

Check out the main new features from our app factory for Bitrix24 below.

API WhatsApp Integration
The application that automates WhatsApp sales and service processes will receive a series of updates. Now with much more stability, PowerZAP WhatsApp API will have some highly requested features:

sending and receiving audio ;
viewing the status of delivered and read messages – like on WhatsApp;
reports – increasing the perception of conversion and other performance metrics of WhatsApp results and
BR24 native connector to promote more stability in WhatsApp.
Among the improvements, the one that stands out the most is the BR24 native slovenia telemarketing data integrator , which will make it easier to contact support and resolve problems .

Furthermore, all configuration and activation processes will be available within the application itself, without the need to hire and integrate an external integrator.

PowerZAP WhatsApp API

Chat Booster
BR24's chatbot is smarter and offers a more natural service experience for users. To go even further, BR24's application team is investing in the development of artificial intelligence to make Chat Booster your business's greatest ally in communication.

With this technology it is possible to understand contexts , that is, not only execute a flow, but understand the needs and intentions of the interlocutor.

For those who are unfamiliar with Chat Booster, the application allows you to read data from the platform to contribute with personalized responses, while saving new information in the customer or lead's CRM.

Bitrix24 apps: chatbot

Conta Azul Integration
The Conta Azul + Bitrix24 integration strengthens financial management within the platform. With the application, it is now possible to launch sales directly from the negotiation in the CRM. With the updates that are coming, still in 2020, it will be possible to do:

automation in sales launch with CRM update ;
creation of invoices for each sale, with monitoring via CRM;
integration of contacts and products , created in Conta Azul automatically from Bitrix24 data and
updating invoice status in Bitrix24 based on Conta Azul.
Focusing on automation , based on sales funnel updates, and the integration of information between Bitrix24 and Conta Azul, the main objective is to optimize processes and communication between sales and financial teams.

Bitrix24 applications: blue account integration

eSignature
The Bitrix24 eSignature app already facilitated document validation within the platform, using Clicksign, D4sign or DocuSing signers. Now, the upcoming eSignature updates include:

automatic sending of document, after closing the sale;
identification of completed signature , notifying those responsible and
automatic advancement in the sales funnel, after everyone signs the document.
These improvements aim to automate the sales process , facilitating the contract closing and conclusion phases. All this without having to open any additional windows to access the electronic signature service website.