Why should customers spend time filling out questionnaires? Only by letting customers understand the significance of taking the time to fill out the questionnaire can they receive corresponding attention and feedback. 2. The way to describe the problem must be objective, focused and clear Questionnaires can have many oriented questions, but if the questions asked are not objective enough and focus on words that are too biased or sensitive, customers will feel disgusted and unwilling to continue filling in or sharing. Only by ensuring that the process, arrangement, and logical design of the questionnaire are clear, smooth, and non-conflicting, and that each question has a step-by-step extension, can we guide customers to their true answers. 3. Don’t ask too many questions The design of each question must be meaningful.
Too many questions will affect your patience, willingness and concentration to answer, and lead to counterproductive results. In addition, don’t forget to create an anticipatory mentality and let customers know how much time it will take or how many questions are left to complete the questionnaire at any time to avoid a never-ending feeling. 4. Avoid albania phone number data choosing between two options Asking questions in an alternative way will limit the customer's thinking and make it less easy to find out the customer's real thoughts and considerations. 5. Make good use of multiple-choice questions If most questions provide check-box functions for customers, then we will not know what is important to customers!
Therefore, if the editor really wants to know what key factors will directly affect the customer's decision-making, then he can use more multiple-choice questions. 6. Make good use of the five-point scale The option design can be used to survey the satisfaction level of friends from very dissatisfied, dissatisfied, ordinary, satisfied, and very satisfied. For this kind of questions that can be converted into quantitative indicators, you can look for the mode, median, and average to understand consumer feedback. and interaction 1. Set up interactive game questions and answers Designing humorous questions and answers or mini-games in the questionnaire can arouse the curiosity of friends, thereby motivating them to share.