And the absolute importance of Customer Experience is the result of all this.

[nurmohammadkhan]

An importance that is told in a very clear way by this first statistic to keep well in mind:

Businesses that invest in improving Customer Experience see, on average, an 80% increase in revenue (source: F orbes ).
A statistic that faithfully mirrors these other ones, focused on the customer front:

For 90% of people, the quality of customer service is one of the deciding factors armenia whatsapp resource in choosing to purchase products or services from a company (source: Microsoft Dynamics 365 – Global State of Customer Care ).
89% of customers are more likely to make another purchase from the same company after a satisfactory customer service experience (source: Salesforce – State of the Connected Customer ).
93% of consumers are inclined to make repeat purchases with companies that guarantee excellent Customer Service (source: hubspot.com ).
Millennials are willing to pay up to 21% more to do business with companies that have smooth and efficient Customer Service processes (source: customerthermometer.com ).
On the contrary, however: