Broadcasting generic messages to all leads reduces engagement and leads to higher opt-outs. Not every lead is in the same stage of the buyer’s journey.
Solution:
Segment your leads by behavior, interest, or germany whatsapp mobile phone number list funnel stage using labels in WhatsApp Business or through CRM integration.
Personalize your messages. For example:
“Hi Sara! Since you asked about our email marketing services, here’s a free guide just for you.”
Mistake 5: Lack of Automation
Relying solely on manual replies is unsustainable and delays responses. In today’s fast-paced environment, delayed communication kills conversions.
Solution:
Use tools like Twilio, WATI, or Zoko to automate your initial greetings, FAQs, and lead qualification.
Chatbots can ask pre-set questions like:
“Hi! What service are you interested in today?” with quick reply buttons.
Automation increases efficiency without sacrificing user experience — if done right.