You may feel overwhelmed by this new channel of communication and customer service, but know that you can simplify your life and automate certain operations using the right tools.
Depending on your overall marketing and customer service strategies, you may opt for a social media management tool or a multi-channel customer service solution.
Hootsuite
Hootsuite is a comprehensive social media management solution that allows you to manage your brand's presence across various platforms, including, of course, Facebook Messenger.
With Hootsuite Inbox, you can manage your Messenger messages alongside messages argentina phone number data and comments from Facebook, LinkedIn, and Twitter. You can assign conversations to specific members of your teams, making it easier to handle large volumes.
Learn how to use Hootsuite Inbox:
Sparkcentral by Hootsuite
Sparkcentral is a customer service dashboard for managing conversations across various social media channels, as well as email and SMS.
This solution is therefore integrated with the following products and media:
Facebook Messenger
Facebook
Instagram
Twitter
WhatsApp
Telegram
Viber
Line
SMS
Emails
Live Chat
With Sparkcentral, you can easily manage a large quantity of messages, thanks in particular to functions designed specifically for customer service :
Recognizing keywords and subjects of incoming messages to assign them to the appropriate person or team
Evaluating the sentiment of incoming messages and assigning appropriate priority
Facebook Messenger Management Tools
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