Documentation Availability: Key Points

[AsaduzzamanFoysal]

Here's where a lot of companies get it wrong: They have this documentation, but no one uses it. It's hidden in a Google Drive folder somewhere, and no one has seen it for months (or years).

Documentation that no one reads is no help, so you need to make sure your CSMs can quickly find the information they need.

It's best to use customer success software that tracks important CS metrics automatically.

Make sure your scripts and documentation are available spain mobile database on a regular basis. Ask your CSMs if they have the resources they need, and if not, create additional resources they can use.

Take the first steps towards successful success
You don't need to create a whole set of customer success documents right away. If your company has been around for a while, you've probably already created some of these.

So build on that. Use your buyer personas to create successful customer personas. Use workflows and flowcharts to map out the customer success journey. Update and share customer support documentation. Use call scripts based on successful cases.

The key is to get started. An effective tracking system will help you scale faster . Don’t worry about creating an entire library. Just start with one piece (and if you can, start with a customer success journey map and call scripts).