Why do you want to cancel your subscription?

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If you need inspiration for resignation calls and forms, here are some sample questions (you can find an extensive list in the eBook):

What did you use our product for?
What is the biggest advantage of our product?
How can we improve our product?
Did the team communicate effectively with you?
You are switching to a competitor, and which one?
Once you know the reason why the customer saudi arabia mobile database decided to leave, you can prepare a counter offer. For example, if they are experiencing financial difficulties, you can extend their payment period or offer a few months of free use. On the other hand, if they do not understand your product and do not see the desired results, you can offer them consulting sessions and teach them how to best use your product.

You'll be surprised how much great feedback and customer information you can get from exit interviews.

How to measure customer success?
Does customer success provide a return on investment?
Quantifying the exact ROI of customer success can be quite challenging:

How valuable are information security departments?
How much is it worth investing in them?
What is the ROI of a CSM?
How Many CSMs Are Enough for Your Business?
David Apple (Notion) was right in his article: “No one in SaaS today knows the actual ROI of their CSMs, and no one truly knows what ratio of CSMs to customers is optimal for their business.”

However, here's how industry leaders are approaching the issue with their teams: