Providing personalized service

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The Live Chat widget is an integral part of this omnichannel experience, as it is located on the company's website itself. Communication with a manager in this service will be convenient for the user, as all information about the client (previous orders and communication history) is always at the specialist's fingertips. In addition, managers can access chat transcripts to provide better feedback for future interactions with the client.

Online chat for the site install

Converting potential customers into real ones
On-site chat increases the speed at which customers move through the sales funnel from the consideration phase to the purchase phase. In addition, in 2021, 38% of consumers said they were more likely to buy from a company’s website using online chat feedback.

How to increase website conversion
How to increase website conversion

Using online chat: statistics in numbers

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Let's say a customer is interested in your product but is czech republic telegram data concerned about its price. The cost of delivery or the availability of a discount coupon can play a major role for the user when making a purchase decision. And if you have a Live Chat widget on your site, a potential customer will be able to ask any pressing question and receive an instant answer within a few minutes. Which, in turn, will have a positive impact on the conversion of sales on the site.

Improving customer service quality
26% of online consumers said that poor customer service was their top reason for losing trust in a brand, while 24% of users shared that long wait times for on-site feedback were their top frustration that put them off making a purchase.

One way to minimize long wait times is to use the Live Chat widget, which has an average response time to customer questions of 2 minutes compared to social media (10 hours) and email (17 hours).

Offering Live Chat on your website is a way to provide personalized, real-time customer service. You can help customers looking for a specific product, provide specific information, or help resolve a specific issue without delay. Personalized online chat on the website