Offer constant assistanceIn the case of services

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Consumers consider the delivery experience as part of their costs — which go beyond prices and also involve the emotional strain on a commercial relationship. Therefore, to reduce this emotional cost and maximize positive value, prioritize good delivery. Meet deadlines, eliminate problems and be able to work around potential challenges. The ideal is to be transparent and keep the customer always informed about how the process works and the tracking of items.

, the contracting experience does not end when the user decides doctor data user list to opt for a certain package. At this point, the process of constant support and assistance must begin to ensure that the consumer is able to adapt the service to their situation. If it is a system, for example, it is necessary to assist the contractor with onboarding and adaptation to the dictates and rules of the application.

Show FAQsFAQs (frequently asked questions) help resolve doubts and objections about a product. Thus, they help the user to truly understand what the product/service offers, how it will help and what points deserve attention. They serve as a way to educate the customer — which shows them that the company cares about their success.