According to zenbusiness's, in its report

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After receiving the product or service after-sales is the perfect time to cultivate a friendly and long-term relationship with its customers. Even if at this stage the customer is fully or partially satisfied with the purchase, and this may interfere with the quality of the responses, you can schedule the contact for a certain time after delivery. This way, the customer will be able to take advantage of the contact, if they are in any way dissatisfied with the product or service purchased, to make a complaint.

Apply the net promoter score (nps), a reference method used to binance data user list evaluate customer satisfaction based on the probability of recommending the brand or products and services to people close to them, on a scale of one to ten. How to reverse negative feedback? Even if you receive negative feedback from your customers, it is possible to reverse this situation through quick actions.

the customer is always right, % of consumers admit that they could change their negative opinion if the company offered a quick response, with a possible solution to the problem. However, according to the research, only % of companies create effective strategies to respond to this type of demand. Therefore, if you have a business and want to use this statistic to create a differentiator for your brand, you need to take the following actions: never avoid embarrassment by minimizing the severity of the situation; avoid impulsiveness, but create an empathetic response quickly, in a to demonstrate to the customer your personal effort in resolving the situation; monitor the reactions of other users after the initial complaint, so that the “herd effect” does not interfere with the effectiveness of your attempted resolution; document possible problems and ways of resolution; train your work team so that everyone knows how to react in different situations related to customer feedback; involve everyone in the project to improve your company's satisfaction rates.