Blaming or making customers feel bad

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If possible, limit customer support forwarding, either forwarding the information the customer disclosed or not at all and offering to help directly through another channel with greater expertise.

If they make a mistake and cause headaches in the business, they should never be blamed. That is not good service. This doesn't happen often, but it does happen. Again, the only thing to blame is the lack of training, preparation, and supervision of the customer support staff. Nothing else.
If they receive incentives, bonuses, appreciation and recognition for doing a good job and representing your brand in the highest regard, they will be less likely to insult, criticise or alienate customers.
Automate every response
While we understand that chatbots are cool and simplify many bulgaria telegram database simple issues related to customer support, they are not the most effective solution to solve most of your customers’ problems.
Let's see why in the chart below.


As you can see, only IT departments can offer a healthy integration of intelligent assistants, chatbots and automated chat responses because they offer highly technical products and services and problems usually have one, two or three direct and easy-to-understand solutions - an environment where automated chatbots thrive.

In areas like accounting, pharmaceuticals, sales, etc., users may have too many needs to make a chatbot work, and with limited resources, it would be impossible to develop an intelligent chat assistant that covers such a wide range of problems and solutions.
Our advice and recommendation is to provide some basic answers as an autoresponder, but be limited in scope. The autoresponder can guide the customer to a solution in the FAQ section or provide a text explanation. But don't try to minimize the work your agents can or should do by creating an automated assistant.