Shadowing and continuous learning:

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Ehsanuls55
Posts: 874
Joined: Mon Dec 23, 2024 3:30 am

Shadowing and continuous learning:

Post by Ehsanuls55 »

Have new sellers shadow your top-performing sellers.

During this phase, new hires are expected to observe and learn from their more experienced counterparts. This gives them the opportunity to ask questions, gain knowledge, and develop confidence in handling various aspects of the sales process.

For new salespeople , don't be afraid to ask questions! Ask as many as you need. If you find that you're struggling with a particular part of onboarding, don't be afraid to ask to be trained specifically on that part.
For sales managers: Don’t waste your time with disinterested salespeople and don’t belittle your curious salespeople because they “ask too many questions.” They’re supposed to! Take this as a positive indicator of their willingness to learn and adapt.
4. First Call — Create a Comfortable Environment:
When the newcomer is ready to make calls, make sure both they and the customer feel comfortable. They vp engineering email list should clearly state their role: They are there to support and answer any complicated technical questions.

Example

Our sales managers like to explain that the newbie has a lifeline—the opportunity to ask for help once—in case he or she stumbles. It's their way of lightening the mood and starting the call off on the right foot.

Post-call feedback should be quick, and don't be afraid to point out what went well and what didn't.

Don't intervene unless absolutely necessary Trust in the seller's abilities is crucial, and intervening can damage the relationship. It shows that you no longer trust them and puts them in a very awkward position from the start.

5. Start slowly:
This may be an obvious point, but have your first few calls be with younger clients to help them feel comfortable.

Losing a customer is no big deal, so it's important not to immediately put the new salesperson in charge of the most critical customer.

In our case, people are usually understanding because they've all been there. When they receive the invitation to the appointment, they see the new person's recent joining date on LinkedIn and use that as an indicator.

Expert advice
If the client is difficult, let it happen; let it happen. Accept that some opportunities may be lost, so don't assign them to the most crucial deals in the first place!

You happen and you must be part of the learning process. Later on you will lose customers for various reasons,

Let it happen and you have to accept that sometimes you will end up losing money. That's why you don't give them the big deals. Instead, you give them the smaller ones.

And you tell them about it afterwards. A salesperson has to know how to accept it. You have to be very transparent with your comments. If you want them to improve, don't sugarcoat things. If they did something wrong, let it go.
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