Telemarketing Interview Questions

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B2C stands for business to consumer. It describes a transaction between a business and a consumer. This can be explained by defining retail in which physical goods are sold from stores directly to the consumer.
B2G stands for Business to Government. It is a derivative of B2B, which is described as a transaction between a business and a government. In this type of transaction, a business provides services or goods to a government sector or firm.
5) What methods will help you gain the caller's trust?
The following methods help build customer trust.
Speak confidently
Stay helpful and friendly
Understand what the client wants
Show full product information

Telemarketing Interview Questions
6) What are good telephone protocols?
When visiting a client, there are some important canada consumer mobile number list telephone protocols to follow, such as:
Fast and responsive when answering calls
With every call, be sure that the client is greeted pleasantly.
When placing the line on hold, obtain appropriate permission from the customer on the other end.
In a situation where a call needs to be transferred, it is important to use the proper client authority.
At the end of the conversation, the telemarketer must ensure that the customer is satisfied with his answers.
7) What is the best time to make telemarketing calls?
Telemarketers should not call at any time unless they have received consent from customers to call at any time. Otherwise, calls should preferably be made during the day or evening.