Business contacts have one specific feature: they are largely regulated and conducted according to established norms and templates. The rules of business communication depend on the form, type, degree of formality in a given situation, the goals and objectives of the communication partners. Cultural and national traditions, behavioral norms in the territory where business contacts are carried out play a significant role.
The following features of the company's organizational structure affect interaction in the business environment:
Contacts between participants are mandatory, no matter what their personal likes and dislikes. Communication is reduced to formal frameworks and rules.
Many conventional restrictions. Participants overseas chinese in australia data in business communication must comply, in addition to generally accepted social norms, with a whole set of corporate rules and regulations (follow internal traditions, regulations and charter, job description, protocol), without forgetting about the provisions of the law.
The formal role principles of communication (dictated by the position, rights and functional responsibilities of the employee) are also subject to the norms of etiquette and subordination, which must be observed.
Signs of communication in a business environment
The environment in which business communications are carried out is very specific. The organizational hierarchy establishes an unequal status of the contactees, their dependence and subordination to their superiors. All this also concerns entire departments.
Whether the expected result of business communication will be achieved depends on all those involved. Their personal expectations are also tied to this outcome.
For collaboration to be successful, the team must be cohesive, and its members must be psychologically compatible and work well with each other.
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Communication models
In every communication, if we consider it as a whole, there are three main components: the addresser or sender (the one who sends), the addressee or recipient, and the message itself (the information about an event, phenomenon or object that the participants convey to each other).
The motives, tasks, and global goals of those who enter into communication can be anything. For example, contact is initiated to transmit or receive some information, to force the partner to perform some action, to influence his point of view, to support emotionally, etc. Therefore, interpersonal communication (and business communication is one of its varieties) is built on several models.
Linear model
In the linear model, the process is understood as the action of encoding the meanings and emotions of the senders into a certain format, and then transmitting the message to the recipient through some channel, be it text, oral speech, etc. On the way to the addressee, the material overcomes interference (noise) of various natures.
If it eventually reaches the recipient, then the communication is successful. This model emphasizes a number of important aspects of any contact, such as the channel of message transmission (which undoubtedly has an impact on the recipient's reaction), interference - everything that distorts the material. The latter can be both physical (noise in the room, a lot of people) and psychological (health or emotional state prevents the correct perception of the message). The disadvantage of the linear model is that communication in it can only be one-way - from the addresser to the addressee.
Communication models
The linear model is suitable for studying communication in written formats and the influence of the media on the public (which acts as a passive object experiencing information influence).