Social media is a great place to manage your reputation.

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Reputation management

In fact, according to State of Social Media hong kong business email list Report, 9 out of 10 business leaders agree that social media insights help them proactively manage crises and create effective PR strategies.

For example, you can catch negative comments or reviews about your business early on and prevent issues from escalating.

Plus, with regular customer sentiment analysis, you’re always up-to-date on how customers feel about your brand. If there are any unexpected drops, you can go back to the drawing board and take swift action to get your brand’s social media reputation back on track.

Social media monitoring also helps you deliver exceptional customer service. Research shows 69% of customers expect brands to respond within 24 hours on social. By promptly addressing queries, comments and messages, you can improve public perception of your brand.

Monitor your brand mentions on social media
Want to gauge your brand’s actual popularity? Start listening. What are customers saying about your products? Which influencers are using your hashtags? Do you have any haters spreading negative vibes about your brand?

Monitoring your brand mentions can answer all of these questions. Better yet, it can reveal valuable insights about customer sentiment, product strengths and weaknesses, competitive opportunities and even user-generated content.