A troll or a dissatisfied customer?

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Sometimes it's not so easy to tell which is which. Both may seem upset, perhaps even angry. However, stay calm and pay attention to the content of their words, which is usually what gives them away.

Pay attention and think about what their motivation might be. Do they seem genuinely frustrated and is their appeal to your business, product or service genuine?

Are they seeking the truth? Or are they sounding angry and looking to provoke anger at your brand or other users? If so, you have a troll – a social media misfit who specializes in generating negative emotions in the digital reality.

Instead, listen to dissatisfied customers . They want to be heard. If you can resolve their problem, they will be satisfied and the negative messages will stop.

But that won't happen with a troll. They won't stop until benin whatsapp number database they are forced to stop or they get bored. Trolls don't look for resolutions. They want a battle that no one can win.

Whether you're dealing with a troll or a disgruntled customer, they both have one thing in common: they want to be recognized. Let's dive a little deeper into this topic to help you determine if you're dealing with a troll.

5 Signs You're Dealing With a Troll
They try to make you angry
Trolls exist for the sole purpose of making people angry.

Is someone giving you trouble on Twitter, Facebook, Instagram or Snapchat by starting fights or posting provocative content?

They're probably a troll. Especially if they seem disingenuous in their comments, posts, or statements.