Omnichat's unique "Customer Service Shopping Guide" function allows customer service staff to directly click on products on the website on the dialogue processing page. After sending, customers will see product information cards with complete product pictures and price information. After clicking, they can directly go to the product. The page also makes it easier for customers to place orders.
In the dialogue management background, you can directly click on the website products and send the product information card (including product pictures, product names, prices), allowing customers to click and go directly to the product page to purchase.
Nowadays, there are so many channels for customers to communicate with brands. who inquire from different channels?
The Redance team shared: "Our situation is that the conversion rate of inquiries on the website is relatively high. If visitors' inquiries are responded to immediately, the chance of them placing an order is very new zealand email list high! As for inquiries on Facebook, they are more likely to ask after seeing ads. Look, sometimes I hesitate for a long time.”
The effect of on-site marketing was beyond our imagination. We were surprised and happy to see the conversion rate.
Putting Omnichat on the website not only has customer service functions, but also tracks customers' website behavior and automatically pops up marketing messages when conditions are met.
After Redance used this "official website customer marketing" function, the conversion rate was 3 to 5 times the average.
Design 3 types of on-site marketing messages based on customer shopping situations
The marketing team shared that Redance’s on-site messages are mainly designed for three customer scenarios:
What are the differences among customers
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