Finding common interests can reduce frictio

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In the Omnichat customer service information management center, customer service staff can directly click on website products to recommend to customers, and automatically track clicks, conversions and other results.
Jacky said: "I will refer to the data in the customer service shopping guide report, but I will not evaluate the performance of individual customer service staff based on how many orders they transfer. Because customer service receives more pre-sales inquiries, the shopping guide performance will be higher, and after-sales service, If there are more returns and exchanges, there will be fewer shopping guides. But I can find out the points worthy of attention through the changes in the data, such as which products need more information on the website, which products have selling points that have not been noticed, and customer service shopping guides. Are there any insights I can share with the team during the process?”

Customer service mentality: n and increase patience.
If you have ever been in contact with myBRA frontline staff, you japan email list will know that the service attitude of both online customer service and offline stores is top-notch.

Is there any secret to employee training? Jacky, founder of myBRA, said: "I prefer to communicate with my colleagues to find common interests. Our original intention is to help customers find a suitable underwear, and customers also want to find a suitable underwear. The biggest problem is I can’t find a suitable product. By communicating with this mindset, you won’t feel forced to sell during normal service, and you can reduce friction and increase your patience even when you encounter so-called “offers.”

Omnichat remarketing function: conversion rate 9%, contribution 10% revenue
Of course, in addition to assisting myBRA in implementing the customer service spirit, Omnichat's diverse remarketing functions also enhance the overall traffic value of the website.