Using labels to organize contacts

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WhatsApp Business labels allow you to color-code chats, making it easier to manage large volumes of queries or campaigns.

Managing chat labels in WhatsApp Business CRM

Simplify chat management with labels in WhatsApp Business

Here's how to use them effectively:

Categorize Contacts: Assign clear and specific labels like New Lead, Follow Up, Pending Payment, or VIP Customer to segment your contacts based on their interaction or status
Prioritize tasks: Filter chats by labels to quickly identify urgent tasks or germany whatsapp number data follow-ups. For example, focus on “Follow-up” chats to re-engage leads and “Pending Payment” chats to complete transactions.
Track Campaign Results: Group customers by campaign engagement with labels like " Campaign A - Interested" or " Campaign B - Purchased" to track the performance of your marketing efforts
Pro Tip: Combine labels with broadcast lists for personalized messages to specific groups of customers without creating new groups.

Example: An online skincare store labels customers as “First Buyers” or “Frequent Buyers.” When a new product is launched, “First Buyers” customers receive a discount code for their next purchase, while “Frequent Buyers” customers get early access to exclusive discounts and deals.