Global search across all chats

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One of the most long-awaited innovations is the search across all your chats. Now, to find the information you need, select the Dialogues or Messages tab in the search field , and then enter a keyword.



Limitation: search results are only displayed for messages sent in the last 12 months. This is a temporary limitation: the full correspondence history will be loaded gradually.

Searching within the current dialogue has been left unchanged – it still works by clicking the icon in the chat header.

Updated customer card
Another important piece of news: we have updated the appearance of the client card in the chat center.



The client card is now located on the side . This solution frees up more space for viewing the message history, improves the usability of the chat window.
The card is always available . Now, to see information about the client, you don’t need to switch — the card remains open on the side and does not overlap the message history.
Tags and tickets at the bottom of the card . Tags are now always visible at the bottom of the card so they don't disappear when scrolling. This is convenient if you have a lot of custom fields. If there are too many tags, they will bahamas whatsapp data hide behind a button.
Space for new features . The updated design will allow us to add new functionality to the card in future updates without losing its usability.
You can hide the card if you already know the client well and you don’t need his data when communicating with him – this will free up even more space in the chat.

What's new

Card location . All client data has been moved to the right side of the operator's workstation. The top line displays only the main action buttons, the client's name, and the messenger icon.
New display format . Two options for presenting customer data are available - in one or two columns. Choose a convenient format, and the system will remember your choice.


Compact display – it can be collapsed and free up additional space on the screen. When switching between dialogs, the card state will be saved. The client card is expanded and collapsed in two ways: by clicking on the arrow in the action bar or by clicking on the client's name.
Group chats
We've added the ability to create group conversations to internal chats: now you can gather several operators in one chat to discuss work issues together.



How does this work

The operator can create a group conversation: to do this, he selects several colleagues, sets the group name and chat avatar. In groups, you can customize participants, add and remove them as needed, and change the name and image of the chat.
To create a group, select at least two operators and set a chat name.
When the last participant leaves, the chat is deleted without the possibility of recovery.
All users can add and remove chat participants, but only users with the appropriate rights can add administrators.
In addition, a separate set of settings has been added for group chats, allowing you to manage the rights of participants.



What parameters can be configured?

Only the group creator can change the list of administrators.
Editing the chat name and avatar.
Adding, removing and assigning administrators.
Limit pinning of messages.
In the settings menu, each participant has access to only those features that they have permission to access.

Kanban ticket board
The Tickets section now has a new way to display information in the form of a Kanban board. Tickets will be distributed into columns depending on their status - you will immediately see which tasks are stalled, or, conversely, how much has been accomplished.



To change the ticket status, drag the card with the mouse cursor to the desired column. All users who have the Tickets section open will see the status change. The update is instant, no need to refresh the page in the browser.

Currently, only four statuses are available in the ticket system: To do , Waiting , In Progress and Closed . In future updates, we will add the ability to create new statuses.

Quick access to internal chats in the main menu
Now all internal chats are collected in one section – Messenger in the main menu. This will allow you to find the necessary chats faster and not be distracted by searching.