It makes everyone’s life wayyyyyy easier

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So get out there, say the things you want to say, and above all else, make sure you’re delivering value to the people whose opinions matter most—your customers. Sales reps do their best work when they can chat with prospects one-on-one.

But not every phone call … makes it that far. Prospects can be left on hold or transferred from department to department, until they give up and move to a competitor. Yikes.

Enter Interactive Voice Response (IVR) technology, the quick and easy way to route inbound calls and get them to the right sales rep at the right time.

Today, we’ll cover everything you need to know about IVR, how czech republic telegram data it can maximize your sales pipeline, and how Close's new built-in IVR gets the job done. Let's gooooo.

What is IVR?
Interactive Voice Response (IVR) is an automated system that directs incoming phone calls using prompts and preset rules. Callers can interact with pre-recorded menus and use their phone’s keypad (or their voice!) to route to the right person, without wading through different departments and gatekeepers.


what_is_ivr
A customer calls your business, wanting to learn more about what you offer. However, they want to talk to someone who speaks Spanish.
They are greeted by a recorded voice that reads through several menu options to choose from.
Once they’ve selected the right number, the IVR system routes the call to the right phone number—in this case, a group number for your Spanish-speaking sales team.