Digitization of business processes: What is a live chat?

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We would be very happy if LANGEundPFLANZ could make a contribution to helping you at least a little in overcoming the current challenges.

That's why we offer companies that operate in the B2B sector and have more than 10 employees up to 1 hour of free advice . Simply book an appointment in our calendar and we will call you:Digitalization: Tips for the first live chat on your website
by Carsten Lange , on 18.5.2021


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Whether you work in marketing, sales or customer gambling data switzerland service, live chats on your website are a great way to generate new leads or provide your customers with optimal service. However, you can only do this if you prepare well. That's why we've put together 7 tips to help you create your first live chat.


A live chat is a digital tool that allows visitors to your website to contact one of your employees directly and ask their most important questions.

Live chat conversations are a perfect way to communicate directly. Visitors and customers get the help they need quickly and easily and have questions answered immediately. Your employees can handle several chats at the same time so that your customers don't have to wait long for an answer.

It is possible to work with chatbots , but these only make sense in places where frequently asked questions arise. Chatbots are constantly evolving thanks to technologies such as artificial intelligence, but a team of real people should be available for complex or unexpected queries that arise in sales or service.