Many problems can be avoided through preventive maintenance. Find out the benefits of maintaining your company with this service and how we do it.
Any equipment, whether for personal use or in a company, requires specialized technical support to maintain its performance. This support should go beyond emergency needs, i.e. when the computer crashes completely or some documents are lost. Or even when it is necessary to install programs.
It may seem silly, but simply cleaning the hardware and parts that make up a company's IT system prevents major problems that may arise later on. In the case of software, preventive maintenance helps to update programs, ensuring that they work correctly without losing data, and that they have a positive performance that helps with routine tasks.
Another extremely important point in the preventive maintenance process is the freeing up of space on the HD. It is through this procedure that the servers are emptied, removing temporary files, making backups and deleting what can be discarded.
During preventive bc data maintenance, the following also occurs:
* Physical cleaning of dust inside the equipment;
* Performance check;
* Reorganization and checking of computer cabling and server cabinets;
* Checking for viruses and spyware, removing them when found.
But how often is preventive maintenance necessary?
Maintenance should be recommended according to the type of equipment and the IT system installed in the institution. To do this, it is necessary to conduct an in-depth field study of the system's needs and structures and possible failures that may arise.
Additionally, write a plan indicating the actions for cleaning, formatting, license renewal, among other actions described.
And only a team of professionals specialized in IT can guarantee that preventive work is well done. And PHS Brasil is the company that has a qualified team to provide excellent preventive service.
But what about a specific, emergency problem?
When a company's computer or network has a problem, it needs to be possible to fix it as quickly as possible so as not to impact productivity.
And PHS Brasil's emergency technical support has one of the lowest SLAs on the market: Immediate for emergencies and up to 2 hours for other contracted cases, but our current average is 15 minutes. All of this is possible due to the remote access and complete inventory that PHS will have of its client's system and network.