Design scenarios that take into account the customer's stages

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The day before you play, we will guide you through the process from arriving at the golf course to playing. On the day of play, we deliver local information such as the weather and temperature at the golf course After the game, a thank you message and a survey will be sent Three days after the end of the game, a request to post a review 7 days after the end of the game, content will be delivered to remind you of the game Limited coupons will be sent 14 days after the end of the game.


In this way, step emails start with the customer's estonia telegram database action of "making a reservation" and then set the content and delivery date. Through step emails, the aim is to nurture customers and turn them into fans so that they will use the service again. However, customers do not always behave in the way we expect them to. Therefore, for customers who behave differently than expected, you need to set up different scenarios. However, managing so many customers and sending different messages to each one every day is extremely time-consuming.


So, why not ask a professional to help you design step emails and manage your customers? Using Synergy!, a domestic CRM system provided by Synergy Marketing , you can send step emails. We also provide support for creating step email content, which allows you to communicate more effectively with your customers. Hire a professional to handle customer acquisition and customer management, and send step emails at times that match the customer's behavior. In light of this, it may be worth considering focusing your company's resources on golf course management and service improvement.