That is, do not allow personal attacks, because nothing good will come of it. Throw out the phrase a couple of times in a conversation: "You are a loner, you only consider your own interests" - and do not expect normal work from this person. One will close off and stop making contact at all, another will start an argument with you at any suitable or not very suitable occasion, and a third will even put together a coalition against you together with other employees.
Personal qualities are not up for discussion, period. Learn to talk to people in a way that doesn't touch their sensitive emotional strings. You could say something like this: "Your desire to get a client by any means is commendable. But won't such assertiveness harm the overall image of the company? Don't ignore this point, think it over carefully."
Make comments where there is real room for improvement.
This refers to moments when cameroon email list you suggest that an employee change their behavior or improve certain skills. There is no point in saying, “Will the client really listen to you or take you seriously if your voice is so quiet?” Seriously? But you hired her and heard her speak. So what now? Help her cope with the problem. “Maybe you should move a little to this side - then everything you say will be heard better. We need to check right now, sit like this. What if we try working with a microphone?”
Praise in front of everyone, scold without witnesses
And here's why: firstly, criticism in public is a powerful demotivator. Secondly, the entire team usually supports those who are offended, which means that you will set your subordinates against you. Thirdly, it may turn out that you are wrong (an example of this is given above in point four), and then everyone will know it and draw conclusions. But praising in public is possible and necessary, but it is important to do it correctly. The phrase "Yes, the client was nervous, and you were so cleverly able to calm him down. But why didn't you offer him to buy a new service from us?" does not sound like pure praise. But this phrase sounds completely different: "How do you do it? You should share with us the secret of your mastery! You calmed him down so easily!" There are advantages in all directions at once: self-esteem and motivation grow, and, as a result, work results improve.