Make IVR an Extension of Your Sales Team
Posted: Tue Jan 28, 2025 4:57 am
The best way to implement an IVR? Consider it an automated arm of your sales team, not a separate entity.
Humanize the first caller-IVR interaction by pre-recording messages from your team. That way your IVR messages sound like they’re from sales representatives … because they’re from sales representatives.
Close has another Premium Phone Number feature called IVR Greeting Customization. It lets you provide that specific experience for callers.
Think about the message content, too. What information do callers need? It's tempting to load the IVR with information about your product or team rather than getting to the bottom of the query.
Our advice: resist the temptation, and save the superfluous messaging belarus telegram data for another time. Instead, include a simple message that explains who you are, then dive straight into the menu options.
Pro Tip: When you call Close, you’ll hear this straightforward IVR message from me, Nick Persico:
“Thank you for calling Close CRM, the all-in-one CRM for startups and small businesses. To get in touch with the sales team, please press one. For all other calls, please press zero.”
5. Simplify Your IVR Setup with Close
If you’ve fallen down the IVR-research-rabbit-hole, you’ve probably encountered providers like Nextiva and RingCentral who offer state-of-the-art IVR setups.
It’s true, these IVR systems have robust features. But most small-ish sales teams will find everything they need in Close's new IVR features. Why? We kept our IVR simple (and useful) so it's easy for sales teams to get up and running.
Humanize the first caller-IVR interaction by pre-recording messages from your team. That way your IVR messages sound like they’re from sales representatives … because they’re from sales representatives.
Close has another Premium Phone Number feature called IVR Greeting Customization. It lets you provide that specific experience for callers.
Think about the message content, too. What information do callers need? It's tempting to load the IVR with information about your product or team rather than getting to the bottom of the query.
Our advice: resist the temptation, and save the superfluous messaging belarus telegram data for another time. Instead, include a simple message that explains who you are, then dive straight into the menu options.
Pro Tip: When you call Close, you’ll hear this straightforward IVR message from me, Nick Persico:
“Thank you for calling Close CRM, the all-in-one CRM for startups and small businesses. To get in touch with the sales team, please press one. For all other calls, please press zero.”
5. Simplify Your IVR Setup with Close
If you’ve fallen down the IVR-research-rabbit-hole, you’ve probably encountered providers like Nextiva and RingCentral who offer state-of-the-art IVR setups.
It’s true, these IVR systems have robust features. But most small-ish sales teams will find everything they need in Close's new IVR features. Why? We kept our IVR simple (and useful) so it's easy for sales teams to get up and running.