How AiDeal Webchat works
Posted: Tue Jan 21, 2025 3:59 am
Maybe someone has experienced the opposite: you have a problem and need help, but you can't find the website's customer service chat room, or after you find the chat room and enter your question, the answers you get are unhelpful. At this time, the website customer service chat room is just like a shop assistant who is invisible or has insufficient information, unable to provide effective services.
Appier hopes to also solve the problem of poor timing of customer service chat room pop-ups and inconsistent information content when visitors browse the website. So, like a well-trained store clerk, AiDeal Webchat can tell when to assist and when to avoid disturbing customers. When assisting customers, AiDeal Webchat can also accurately provide the information content customers need, so that customers can continue to enjoy a good browsing experience.
The way AiDeal Webchat works is very simple and australia phone number data straightforward. When a visitor enters the website, AiDeal's model determines the visitor's intent based on the visitor's behavior records and mouse trajectories on the website. Visitor intentions at this time can be initially classified into "browsing", "learning" or "shopping". As the visitor continues to use the site, the model further narrows down the visitor's intent and activates the site's customer service chat room to send the visitor a message when the best opportunity for interaction is detected.
This message is not a standardized canned message, but content related to the visitor's intention, such as providing background information about the brand to visitors who want to browse or learn, or sending promotional information to visitors who intend to shop.
Appropriate interaction time and message content that meets the needs are the key to leaving a good impression on visitors, and can also help visitors achieve the purpose of visiting the website in the first place. Simply put, AiDeal Webchat enables a better customer experience while accelerating customer conversion.
Appier hopes to also solve the problem of poor timing of customer service chat room pop-ups and inconsistent information content when visitors browse the website. So, like a well-trained store clerk, AiDeal Webchat can tell when to assist and when to avoid disturbing customers. When assisting customers, AiDeal Webchat can also accurately provide the information content customers need, so that customers can continue to enjoy a good browsing experience.
The way AiDeal Webchat works is very simple and australia phone number data straightforward. When a visitor enters the website, AiDeal's model determines the visitor's intent based on the visitor's behavior records and mouse trajectories on the website. Visitor intentions at this time can be initially classified into "browsing", "learning" or "shopping". As the visitor continues to use the site, the model further narrows down the visitor's intent and activates the site's customer service chat room to send the visitor a message when the best opportunity for interaction is detected.
This message is not a standardized canned message, but content related to the visitor's intention, such as providing background information about the brand to visitors who want to browse or learn, or sending promotional information to visitors who intend to shop.
Appropriate interaction time and message content that meets the needs are the key to leaving a good impression on visitors, and can also help visitors achieve the purpose of visiting the website in the first place. Simply put, AiDeal Webchat enables a better customer experience while accelerating customer conversion.