Generative AI: Next Steps for CM.com in 2023
Posted: Thu Dec 26, 2024 4:29 am
Last February, CM.com published its ambitions related to "Large Language Models" (LLMs) with the promise of launching several developments that we considered important for our customers. Promise kept! At the end of the first quarter, we enabled our customers to generate conversational content and we strengthened the link between our Conversational AI and our CCaaS solution, Mobile Service Cloud , by automatically generating summaries of each conversation.
Now it’s time to announce the next steps in our generative AI journey. Our goal is to help you add AI to all your data sources and solutions, reduce the time to implement your chatbots, and establish feedback loops between human agents and AI.
Discover the benefits of the new developments planned for 2023.
A New Generation of Conversational AI
Our Conversational AI Cloud and our CCaaS solution, Mobile Service Cloud, will be the first to benefit from CM.com’s newly developed generative capabilities. The two solutions are designed to complement and reinforce each other. This results in a new AI-powered knowledge base that collects and combines information from both applications, as well as other internal and external data sources. This knowledge base is enriched with Retrieval -Augmented Generation technology , which uses CM.com’s proprietary AI models, our customer data, and Large Language Models – all fully connected through the CM.com platform.
Our next generation of conversational AI will be ns, board members email lists without the need to define long and exhaustive conversational flows. Agents using CM.com’s Mobile Service Cloud solution will be able to experience an all-new AI-powered assistant, generating expert suggestions and advice, while also providing an integrated internal knowledge base to avoid having to search for information from internal and external sources during a conversation with a customer.
Leverage all data sources within a single AI solution to drive customer engagement
Before adopting generative AI technologies, companies often have doubts about the relevance of AI-generated content to their customers. While large language models use vast amounts of data, they obviously don’t have access to the company’s internal knowledge and customer service best practices. Can they really understand what your industry is? This raises doubts about the ability of conversational AI to answer customer questions effectively and consistently. After all, without a history of previous questions asked, knowledge of your industry, and the tone in which you usually engage with your customers, how can you be sure that the solution will provide relevant answers and accurate recommendations? Effortlessly
, our technology leverages the wealth of data available within your organization. This allows our solutions to provide perfectly tailored, contextually consistent, and relevant answers to your agents or directly via a bot. You can now trust our AI solutions to harness knowledge and insights specific to your business, ensuring the best possible answers to your customers' questions.
CM.com’s next-generation AI-powered conversational agents leverage the strengths of generative AI while seamlessly connecting to any data source: blog posts, customer service pages, internal playbooks, knowledge bases, but also external systems such as CRMs, ERPs, eCommerce platforms or CCaaS solutions. We can finally say that the days of agents tirelessly searching through multiple databases and knowledge bases and conversation designers setting up long and complex conversational flows are over.
Now it’s time to announce the next steps in our generative AI journey. Our goal is to help you add AI to all your data sources and solutions, reduce the time to implement your chatbots, and establish feedback loops between human agents and AI.
Discover the benefits of the new developments planned for 2023.
A New Generation of Conversational AI
Our Conversational AI Cloud and our CCaaS solution, Mobile Service Cloud, will be the first to benefit from CM.com’s newly developed generative capabilities. The two solutions are designed to complement and reinforce each other. This results in a new AI-powered knowledge base that collects and combines information from both applications, as well as other internal and external data sources. This knowledge base is enriched with Retrieval -Augmented Generation technology , which uses CM.com’s proprietary AI models, our customer data, and Large Language Models – all fully connected through the CM.com platform.
Our next generation of conversational AI will be ns, board members email lists without the need to define long and exhaustive conversational flows. Agents using CM.com’s Mobile Service Cloud solution will be able to experience an all-new AI-powered assistant, generating expert suggestions and advice, while also providing an integrated internal knowledge base to avoid having to search for information from internal and external sources during a conversation with a customer.
Leverage all data sources within a single AI solution to drive customer engagement
Before adopting generative AI technologies, companies often have doubts about the relevance of AI-generated content to their customers. While large language models use vast amounts of data, they obviously don’t have access to the company’s internal knowledge and customer service best practices. Can they really understand what your industry is? This raises doubts about the ability of conversational AI to answer customer questions effectively and consistently. After all, without a history of previous questions asked, knowledge of your industry, and the tone in which you usually engage with your customers, how can you be sure that the solution will provide relevant answers and accurate recommendations? Effortlessly
, our technology leverages the wealth of data available within your organization. This allows our solutions to provide perfectly tailored, contextually consistent, and relevant answers to your agents or directly via a bot. You can now trust our AI solutions to harness knowledge and insights specific to your business, ensuring the best possible answers to your customers' questions.
CM.com’s next-generation AI-powered conversational agents leverage the strengths of generative AI while seamlessly connecting to any data source: blog posts, customer service pages, internal playbooks, knowledge bases, but also external systems such as CRMs, ERPs, eCommerce platforms or CCaaS solutions. We can finally say that the days of agents tirelessly searching through multiple databases and knowledge bases and conversation designers setting up long and complex conversational flows are over.