What is the best shared inbox tool for team emails?

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Not for large teams: Shared inboxes work best for smaller teams. If your team is larger or needs more collaboration features, you may need a different tool.
Pricing: The shared mailbox feature comes with all Microsoft 365 Business plans, which start at $6 per user per month and go up to $22 per user per month. Microsoft 365 also offers a one-month free trial.

Why we chose Outlook Shared Mailbox: For small teams already using Microsoft 365, Shared Mailbox can be a great option. However, if your team needs more advanced features, you may want to explore other alternatives.

Pro Tip: Want to send emails from your WordPress website via Outlook? Check out our article on how to connect turkey telemarketing data Microsoft Outlook to WordPress .

For small businesses, Help Scout is the best shared inbox tool to manage team emails. It’s easy to use, affordable, and packed with features that help your team work together effectively. That means happier customers and a smoother workflow for your team.

If your business runs on WordPress and you deal with a lot of customer inquiries, then Heroic Inbox is a strong contender. It connects directly to your WordPress Dashboard, so you can manage support tickets without ever leaving your familiar environment.

Finally, for companies that want to manage all their customer interactions in one place, there is no other choice than HubSpot . This platform goes beyond simple shared inboxes, thanks to its powerful CRM system.

Shared Mailboxes: Frequently Asked Questions
Now that we have seen the best shared mailbox tools on the market, let's answer some frequently asked questions.

How to manage a shared inbox in Gmail?
Which shared inbox tools are best for small business team collaboration?
Which shared inbox tools offer the best integration with Gmail?
Discover more team collaboration tools.