Infographic: “Resolution 155 and responsible customer service”
Posted: Sun Feb 02, 2025 5:41 am
ABAC is releasing several materials to support consortium professionals, which you can find here . Among them is the infographic “BC Resolution No. 155 and responsible conduct with the customer”. The content presents the general lines of the Central Bank document that addresses the ethical and transparent conduct that must be adopted in relationships with consumers.
This best practice approach is essential for sales success, since trust is a decisive factor in customer evaluation. The more the consumer perceives you as trustworthy, the greater the chances of them closing the deal. In this context, the infographic presents the full text of Chapter III of BC Resolution No. 155, which deals precisely with the contracting and provision of services.
In force since October 1, 2022, the Resolution brings other points about afghanistan whatsapp list the principles and procedures that must be adopted in relation to customers. And the infographic presents the document not only as a rule, but as a strategic sales tool, since correct conduct generates trust. Another reference source for sales professionals is the ABAC Code of Ethics, established in 1983.
To learn more about Central Bank of Brazil Resolution No. 155, click here .
Free e-book teaches you how to overcome objections
In addition to the infographic “Resolution BC No. 155 and responsible conduct with the customer”, ABAC launched another support material for sales professionals this month. The free e-book “Consortium sales: how to overcome objections” provides tips on how to safely respond to customer queries and objections.
The content is based on ABAC's 2022 survey on the consortium market in Brazil, conducted by Kantar. Among the data, the survey highlighted the eight most common objections from customers. With direct language and an attractive design, the e-book will help you, the salesperson, overcome day-to-day challenges and develop your work even better.
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Category(s):
Downloads
Tag(s):
abac , customer service , Central Bank , good practices , consortium customer , customer conduct , resolution 155 , BC resolution no. 155
2 responses to “Infographic: “Resolution 155 and responsible customer service””
ANTONIO CARLOS SILVEIRA NETO said:
August 16, 2023 at 3:47 pm
Good afternoon.
I would like to know if I fail to pay the consortium installment bill on the due date, but make the payment before the meeting, can I compete in the bid and the draw?
Example: installment due date 08/10/2023
Installment payment 08/14/2023
Meeting day 08/15/2023.
To respond
ABAC said:
October 9, 2023 at 5:57 pm
Hello, Antonio,
It will depend on what is stated in the contract and the clauses established therein. Please read the contract for the information. We would like to remind you that the bank's payment clearing period for payment slips is usually up to 3 business days, depending on the institution and the time the payment is made. If you still have any questions, please contact us by email at [email protected] . Cheers!
This best practice approach is essential for sales success, since trust is a decisive factor in customer evaluation. The more the consumer perceives you as trustworthy, the greater the chances of them closing the deal. In this context, the infographic presents the full text of Chapter III of BC Resolution No. 155, which deals precisely with the contracting and provision of services.
In force since October 1, 2022, the Resolution brings other points about afghanistan whatsapp list the principles and procedures that must be adopted in relation to customers. And the infographic presents the document not only as a rule, but as a strategic sales tool, since correct conduct generates trust. Another reference source for sales professionals is the ABAC Code of Ethics, established in 1983.
To learn more about Central Bank of Brazil Resolution No. 155, click here .
Free e-book teaches you how to overcome objections
In addition to the infographic “Resolution BC No. 155 and responsible conduct with the customer”, ABAC launched another support material for sales professionals this month. The free e-book “Consortium sales: how to overcome objections” provides tips on how to safely respond to customer queries and objections.
The content is based on ABAC's 2022 survey on the consortium market in Brazil, conducted by Kantar. Among the data, the survey highlighted the eight most common objections from customers. With direct language and an attractive design, the e-book will help you, the salesperson, overcome day-to-day challenges and develop your work even better.
Previous
Consortium members move R$26 million from FGTS in the first two months
Next
Consortium system in March/2023: economic data
Category(s):
Downloads
Tag(s):
abac , customer service , Central Bank , good practices , consortium customer , customer conduct , resolution 155 , BC resolution no. 155
2 responses to “Infographic: “Resolution 155 and responsible customer service””
ANTONIO CARLOS SILVEIRA NETO said:
August 16, 2023 at 3:47 pm
Good afternoon.
I would like to know if I fail to pay the consortium installment bill on the due date, but make the payment before the meeting, can I compete in the bid and the draw?
Example: installment due date 08/10/2023
Installment payment 08/14/2023
Meeting day 08/15/2023.
To respond
ABAC said:
October 9, 2023 at 5:57 pm
Hello, Antonio,
It will depend on what is stated in the contract and the clauses established therein. Please read the contract for the information. We would like to remind you that the bank's payment clearing period for payment slips is usually up to 3 business days, depending on the institution and the time the payment is made. If you still have any questions, please contact us by email at [email protected] . Cheers!