Call analysis and solution search
Posted: Thu Jan 30, 2025 11:47 am
In order to understand the situation and get an objective picture, the bank's management resorted to listening to managers' calls. The shareholders themselves were also involved in this process, which created additional tension in the sales department. Listening to calls confirmed the fears: dialogues were often unsystematic, managers did not always have full information about clients and their requests, which negatively affected sales efficiency.
The bank's management understood that listening taiyuan mobile database to calls by employees was an ineffective and non-scalable method. It was necessary to find a solution that would automate call analysis, obtain an objective assessment of their quality and identify growth points.
An effective tool for analyzing calls and increasing conversion
After a full and thorough market analysis, the bank chose SalesAI. The decision was made quite quickly, as the bank's management was impressed by a number of factors:
Technology : SalesAI uses modern speech recognition and natural language analysis technologies, which guarantees high accuracy of analysis.
Flexibility : the platform allows you to customize checklists and labels to suit the specifics of the bank’s business and track exactly those metrics that are important for assessing sales effectiveness.
The bank's management understood that listening taiyuan mobile database to calls by employees was an ineffective and non-scalable method. It was necessary to find a solution that would automate call analysis, obtain an objective assessment of their quality and identify growth points.
An effective tool for analyzing calls and increasing conversion
After a full and thorough market analysis, the bank chose SalesAI. The decision was made quite quickly, as the bank's management was impressed by a number of factors:
Technology : SalesAI uses modern speech recognition and natural language analysis technologies, which guarantees high accuracy of analysis.
Flexibility : the platform allows you to customize checklists and labels to suit the specifics of the bank’s business and track exactly those metrics that are important for assessing sales effectiveness.