Review of the best online consultants for the site

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Let's look at the most popular online consultant solutions for websites.

Bitrix24
Online consultant for the site

Bitrix24 calls itself an omnichannel CRM (i.e. a CRM with various channels through which a user can contact the company). This omnichannelity can be achieved thanks to “Open Lines” — chat, callback, messengers and social networks.

Bitrix has a free version (which will be of interest jiangsu mobile phone numbers database to CRM users, but will not be so interesting for those looking for channels for communication with potential clients - they provide only one channel to choose from). The number of open lines for testing is not limited (by the way, the test version is provided for 30 days).

In the auto-invitation settings, there is only one greeting template and the ability to postpone its appearance. In addition, the greeting can be closed for demonstration on some pages. In fact, if the site is small, this will be enough. But the resource pages can be completely different in viewing depth (as well as the content itself), and ideally you need to create a separate invitation for them and set a separate time for its appearance. Bitrix does not provide such an opportunity, since the main sales tool "died" at the development stage.

The history of dialogues with users is also saved, which is also part of this omnichannel. It is stored directly in the CRM. It can be downloaded into a large Excel file, where you need to read the correspondence by clicking on the links (that is, it is impossible to quickly view the conversation with the visitor within the CRM itself).

Summary. In fact, it is still a CRM and a task planning tool. It is better not to use it for communicating with the audience and extracting benefits from it. The cost, if you have a large staff and plan to connect many channels, is quite high.

One of the advantages is that it is a chat solution combined with CRM. All in one bottle.