How can technical support for a website hosted by an agency help you save money and nerves?

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Everyone wants to optimize their website as much as possible so that it does not cause difficulties, always works and brings income. And technical support is one of the components that determines whether your website will perform its main tasks. In our article, we will discuss whether it is worth staying on hosting with a provider or is better to pay for hosting with technical support from an agency.

Differences between website technical support and hosting
Technical support of a website is ensuring the operation of all website functionality, usefulness of self employed database eliminating technical or software failures. In simple terms, technical support completely covers the issue of website functionality.

Hosting from a provider is simply renting space on a server. Trying to save money and choosing only hosting, you risk being left with a “crooked” or completely non-working site.

Let's say you rented an office, did a remodel and a turnkey renovation. And then a couple of months later your employees ruined the carpet when they moved the furniture. The landlord won't solve these issues, and you'll have to deal with the problem yourself, wasting your time and money.

A similar situation with hosting. If something went wrong and your site crashed. In this case, the hosting provider will not sort it out, because it is not their problem, they are just renting out the space. You will have to hire a programmer, which can be expensive: finding an error in the code can take many hours. If you have technical support, you can just call - and all the problems will be quickly fixed.

Technical support for sites hosted by Synapse
We are interested in adding value to the project, not just hosting websites on our servers so that they exist there without purpose. We try to do everything possible to ensure that the site is always available and functional. To do this, our specialists have improved their hosting system and turned it into a useful tool for maintaining the functionality of each site on the Drupal platform.

We want to bring maximum benefit to our clients, so we offer a comprehensive website technical support service. What does this give us and our clients?

Backup storage from 1 day to 500 days
At any time we can “roll back” the site to the required version. For this purpose, we have daily backups of all sites located on our hosting. The process is fully automated, which allows us to copy our huge database quickly and without failures.

We store backups according to the following scheme:

storage period for daily backups is 3 days;
weekly backup storage period - 15 days;
monthly backup storage period - 70 days;
The storage period for semi-annual backups is 500 days.
In case of technical failures, we can restore data from the archive in a matter of minutes during business hours.

Testing any modifications on a copy of the site
Using our hosting system, we are sure that we will not crash the site, and we will not have to urgently restore it. No experiments and unverified improvements on the "live" site! For this, we have copies, where we easily check the performance of the client's hypotheses and our innovations. Our hosting system allows you to deploy a copy of the site in a few minutes.

Fixing non-obvious software errors
As part of technical support for the site and hosting, we fix software errors that could not be tracked down during the testing and launch of the site. This does not happen often, but we prefer to be prepared for any surprises.

In addition, as part of technical support, we can make minor edits to existing blocks on the site. For example, change the phone number or other elements included in the site code.

Advanced Features
Our technical support service includes:

testing the website layout at different resolutions and in different browsers;
updating the core and modules of the site;
updating the core and integration modules without making changes to the algorithm - for sites with integrations;
creation of the required number of copies of the site (to perform modifications, to work with the project by several developers, etc.);
renewal of one domain name in the .ru and .рф zones (provided that the domain is under our management at reg.ru).
Dedicated technical support manager and programmer
We have a whole staff of programmers with a technical director, so we allocate separate employees to work with servers. All specialists work on staff, so unlike freelancers, we are always in touch and resolve technical support issues as quickly as possible.

Why not reinvent the wheel when there is a ready-made working solution?
We are often asked why we do not provide technical support for websites on third-party hosting. The answer is simple: with the help of our system, we ensure the functionality of websites because we are confident in our servers. When working with someone else's hosting, it is impossible to give such guarantees, since in this case the risks and the deadline for completing the task increase, which ultimately leads to much higher costs (at least 2 times!).

A long time ago, the company “STB Tours” came to us, for whom it was easier to work on their own hosting. At that time, we tried different options, so we agreed to the client’s terms.

The problems started when we needed to set up the necessary software on the server. And for this we turned to the hosting provider, who in turn did not give us access rights. We decided to try to bypass the system to set up the software, but we did not succeed.

The work dragged on for several weeks, although on our hosting we would have solved the problem in a matter of hours. As a result, the client invested a lot of money in the work of our programmers, who tried to find a solution to the problem, but did not achieve the desired result due to technical problems.

This experience helped us understand that we should not waste our time and clients' money, but provide technical support for sites on our own hosting. This is more profitable and easier for both parties, as it allows us to solve all the difficulties and fully manage the site without the need for third-party intervention.