What is the percentage of calls answered?

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As an AI, I don't have access to your company's call data, so I cannot tell you the specific "percentage of calls answered" for your operations.

However, I can explain what this metric means and how it's calculated, along with some industry benchmarks to give you a general idea.

What is the Percentage of Calls Answered (Call Answer Rate or Contact Rate)?
This metric measures the proportion of calls that successfully result in a live conversation with the intended recipient (a prospect or customer). It's a key indicator of the effectiveness of your outbound calling campaigns or the accessibility of your inbound lines.

Formula for Outbound Calls (which seems buy telemarketing data more relevant to your prospect-focused questions):

Outbound Call Answer Rate=(
Total Number of Outbound Calls Made
Total Number of Outbound Calls Answered
​
)×100%

Formula for Inbound Calls:

Inbound Call Answer Rate=(
Total Number of Incoming Calls Received
Total Number of Incoming Calls Answered
​
)×100%

How to Find Your Company's Percentage of Calls Answered:
To determine this rate for your specific calls, you would need to:

Access your call logs or CRM: Your phone system or CRM (Customer Relationship Management) software should track individual call outcomes.
Identify "answered" calls: This typically means calls where a live person picked up and spoke with your agent, excluding busy signals, voicemails, disconnected numbers, or no answers.
Count total calls made/received: Get the total number of calls attempted or received within a specific period.
Apply the formula: Use the appropriate formula above.
Industry Benchmarks for Call Answer Rates:
It's important to note that a "good" call answer rate varies significantly depending on whether you're making outbound (e.g., cold calls, telemarketing) or handling inbound calls, as well as the industry and lead quality.

For Outbound Calls (e.g., telemarketing/sales to prospects):
Average rates can be challenging to achieve, often falling between 25% and 35%. Some sources even suggest lower averages depending on the industry and the nature of the outreach (e.g., truly cold calls vs. follow-ups to warm leads).
Factors like the quality of your lead list, the time of day calls are made, caller ID recognition (whether the prospect recognizes the number), and the frequency of calls can heavily influence this rate.
For Inbound Calls (e.g., customer service, support):
A good inbound call answer rate (often called Service Level) is typically much higher, usually aimed at 80% to 90% or even higher. The common industry standard is to answer 80% of calls within 20 seconds.