Basic Customer Success Terminology

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Customer Success / CS
Customer Success refers to the activities that support customers to realize the value they expect from your company's products and services.

We help our customers achieve success by understanding their needs and goals and then assisting them in doing so.

Specific roles of Customer Success include onboarding, adoption, retention, upselling and cross-selling.

The next chapter will explain in detail the terms related denmark whatsapp number data to the role of Customer Success, including English expressions.

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Customer Satisfaction
Customer satisfaction, as the name suggests, is an indicator of how satisfied customers are with the products and services provided.

While every business has different standards for customer satisfaction, it is certain that customer satisfaction directly impacts customer loyalty and willingness to repurchase.

Increased satisfaction translates into higher customer retention rates.

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Customer Experience
Customer experience refers to all the experiences a customer has with a company, including the feelings and impressions they have when interacting with the company.

The customer experience is shaped by everything before, during and after the purchase of a product or service.

A good customer experience naturally leads to satisfied customers.

That's why it's important to listen to your customers to improve their experience.